[Hiring] Home Based Promotional Customer Service Representative @DCX

Role Description

The DCX Client Services - Home-Based Promotional Customer Service Representative / Order Management will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will start as a 3-month contingent contract, with the possibility of being partnered with our clients in the United States. If selected by the client, the employee will then undergo a 6-month probationary period leading to a potential full-time position.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.

Requirements

• A highly proficient communicator in both spoken and written English.
• Strong customer service orientation.
• Excellent problem-solving and analytical skills.
• Strong organizational and time management skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Familiarity with CRM systems and practices.

Benefits

• Salary Range: Php 30,000-Php 35,000
• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.