[Hiring] Home Based Program Coordinator @DCX

Role Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The DCX Client Services - Home Based Program Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include:

• Strong attention to detail
• Ability to work well with co-workers
• Desire to learn new work skills

Qualifications

• Experience in eCommerce solutions such as Shopify, BigCommerce or similar platform
• Inventory Management skills
• HTML and CSS experience
• API and Ariba experience
• Proficient with Microsoft Excel and Quickbooks Enterprise Edition
• Undergraduate degree with a concentration in accounting, marketing, retail or business administration
• Experience working with order entry software
• Strong verbal and written communication skills
• Strong attention to deadlines
• Strong project management and organizational skills
• Ability to work as a team player
• Ability to translate technical information to the team
• General accounting understanding
• Listening, Creative Thinking, Creative Problem Solving, Entrepreneurial, Continuous Learning, Attention to Detail, Self-Management, Inquisitive Nature, Administrative and Prioritization skill sets

Requirements

• Education: College degree in Marketing, Communications, Business Administration, or any related field
• Experience: 1-3 years of Customer Service, Marketing, or direct Promo Sales experience, or any related field

Job Responsibilities

• End-to-end setup of branded products for company store websites: product imagery, copy, video, pricing and HTML or CSS updates
• Ongoing company stores maintenance including store reviews to ensure quality assurance through Ecommerce guidelines, GDPR and PCI Compliance
• Use Excel or other forms (pivot tables, vlookups, etc.) in addition to web analytics to organize data, monitor and make changes for online products and stores
• Provide a suite of client reports
• Customer support assistance via email and phone
• Order entry, order follow-up, tracking, and invoicing for store orders to ensure deadlines are met
• Recognize, troubleshoot, and correct warehouse management system and process problems
• Help with database inputs
• Work directly with clients to support online services and sales teams
• Any other task or duty as assigned or required

Software that will be used

• Various promotional industry specific software (I.e., Sage, ESP, CommonSku, Syncore)
• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
• Proficient with Google suite (Google sheets, Gmail etc.)

Benefits

• Work-from-home opportunities
• Travel allowances
• Meals
• Generous salaries
• Empathetic management
• Growth-oriented training