[Hiring] Home Based DCX Supplier Trainee @DCX

Role Description

DCX Academy seeks candidates with strong foundational capabilities and the potential to grow into high-performing virtual professionals supporting promotional product businesses and global clients. DCX Supplier Trainees must demonstrate key traits and meet baseline requirements to succeed, with flexibility for cross-skilling based on client needs and role availability. This provides exposure to different industries and supports development toward client-facing roles.

Required Core Competencies

• Strong learning agility – ability to quickly understand new tools, workflows, and digital processes.
• Analytical and structured thinking – capable of interpreting information, following structured processes, and solving basic operational problems.
• High attention to accuracy and quality – careful in reviewing information, identifying errors, and ensuring work meets professional standards.
• Digital readiness – comfortable working with productivity tools and online platforms commonly used in e-commerce operations.
• Professional discipline – able to follow instructions, manage tasks independently, and maintain accountability in a remote work environment.
• Effective communication skills – able to clearly convey ideas, follow written and verbal instructions, and interact professionally with clients and team members.

What You Will Do

• Profiles and prospects of the client’s non-targeted customer base group through quality, relevant outbound phone calls.
• Sources new opportunities through outbound calls and effective use of available marketing tools and resources.
• Effectively uses probing skills to develop and continuously update customer profiles in CRM.
• Identifies and reports trends in the Promotional Product Industry.
• Provides customers with information about styles, inventory, pricing, back-orders, discontinued items, shipping dates, specials, policies, and procedures by phone, email, and web.
• Performs other tasks analogous to the foregoing.

Qualifications

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, E-Commerce, or other similar experience.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Requirements

• Technical Skills:
  • Proficient in Microsoft and Google applications; basic knowledge of Adobe Illustrator, Photoshop, and Canva is a plus.
  • Basic Excel skills (simple formulas) and the ability to create clear PowerPoint presentations.
  • Ability to perform basic arithmetic (costing and pricing).
  • Strong attention to detail in reviewing and validating data/content.
  • Able to interpret written instructions and execute tasks with minimal supervision.
  • Basic understanding of e-commerce workflows (product listings, store setup, optimization, and SEO fundamentals).
• Soft Skills:
  • Strong communication skills with the ability to clearly convey ideas, follow instructions, and interact professionally with clients and team members.
  • Demonstrates customer orientation and the ability to adapt to different personalities. Comfortable supporting social media marketing activities.
• Industry-Specific Knowledge:
  • Experience in the promotional products industry or similar e-commerce environments is an advantage.
  • Familiarity with industry platforms such as Sage, ESP, CommonSku, or Syncore is a plus.

Benefits

• Salary Range: Php 22,000 - Php 27,500
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift:
  • Training: 2:00 AM - 11:00 AM
  • Post Training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth