[Hiring] Helpline Counselor @211 Broward

Role Description

We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include:

• Performing crisis/suicide intervention services
• Conducting basic needs/safety assessments
• Providing information, community service referrals, and supportive listening over phone or virtual chat

The ideal candidate is someone who:

• Is willing and able to learn our approach to crisis counseling through training and experience
• Has demonstrated the ability to conduct self-care
• Shows compassion, empathy, and respect to people from different cultures and backgrounds
• Prefers to work autonomously once adequately trained
• Is motivated to grow and learn in the position through training and coaching
• Is passionate about assisting others and has a background in service
• Is technologically savvy and able to take notes while talking or listening

Qualifications

• Must be a Florida resident living within the state
• Have a secure, quiet, and confidential workspace with reliable internet
• Be free from caregiver responsibilities during work hours
• Meet or exceed our education requirement:
• A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care
• An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
• Have a minimum typing speed of 30 WPM
• Be comfortable with a phone and virtual chat-based work environment
• Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026
• Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

Requirements

• Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
• Must agree to work full shifts both Saturday and Sunday as part of your regular schedule
• Have at minimum an associate's degree from an accredited university
• Have four (4) years of combined education and relevant work experience
• Ability and interest in de-escalating callers experiencing crisis
• Ability to pass a level two (2) DCF background screening and a drug test

Benefits

• Full-time employment at an annual rate of $45,000
• 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
• Dependent health, vision, and dental plans available for purchase
• 403(b) retirement plan with potential for variable annual employer contribution
• Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
• Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
• Nine (9) paid holidays throughout the year
• 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
• Work supplies such as company laptop, mouse, headset, paper, and pens