[Hiring] Helpdesk Support Specialist @B2spin

Role Description

Be the tech hero our team relies on—solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best.

What you will be doing

• Provide technical support to internal employees via remote tools, chat, and email
• Diagnose and resolve hardware, software, and network-related issues across all platforms
• Manage tickets and prioritize requests to ensure timely response and resolution
• Set up, configure, and troubleshoot laptops and mobile devices for team members
• Perform regular maintenance, updates, and software installations on employee devices
• Document solutions and build our knowledge base to help the team learn and grow

Qualifications

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting
• Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems
• Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
• Excellent problem-solving skills with the ability to work independently
• Strong communication skills—you can explain tech stuff to anyone, no matter their background
• Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be fantastic

Benefits

• Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.
• Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.
• Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.
• Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.