[Hiring] Help Desk Technician @Flagler Technologies LLC

Role Description

As a Help Desk Technician, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and escalate more complex problems to the appropriate technical resource when needed.

• Responding to client support requests by phone, email, and chat.
• Troubleshooting common end-user technology issues.
• Gathering information and accurately documenting technical issues.
• Resolving basic support requests within your level of responsibility.
• Escalating more complex technical issues to the appropriate team.
• Collaborating with other technicians and team leads to provide a great customer experience.

Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their technology issues and contributed to the team’s overall success.

Qualifications

• 1–2 years of technical support, Help Desk, or similar IT experience.
• Industry-standard IT certifications, such as CompTIA A+, Network+, Microsoft, or similar credentials.
• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• A combination of education, certifications, hands-on experience, or equivalent technical training.
• Basic technical troubleshooting and problem-solving skills.
• Strong written and verbal communication.
• The ability to listen to users, ask the right questions, and gather the information needed to understand an issue.
• The ability to clearly document support requests and troubleshooting performed.
• Good customer service skills and patience when working with users of varying technical abilities.
• The ability to recognize when an issue should be escalated.
• A willingness to learn, take direction, and continue developing your technical skills.
• The ability to collaborate effectively in a remote team environment.
• Humility, hunger, and people-smart qualities.

Benefits

• 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).
• Healthcare Options with 75% of your premium covered.
• Dental & Vision Services.
• Group Life Insurance.
• 401k with up to 4% matching and immediate vesting.
• Access to industry training and certification reimbursement to support your growth.
• Resume Writing Services after 1 year of employment to help you advance your career.

Devices that access company resources will need to be managed by us while being used for work purposes. A company computer and peripherals will be provided. You'll need a personal cell phone for multi-factor authentication and a reliable internet connection—we even provide a stipend for this.

Application Review Process Notice

We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.