[Hiring] Help Desk Technician @VTech Dealer IT

Role Description

Open to candidates located in Colombia.

• Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
• Providing excellent customer service and technical support to customers, resolving their issues to their satisfaction.
• Troubleshooting hardware, PCs, servers, WIFI, and networking equipment.
• Coordinating with other support technicians to resolve client issues.
• Updating tickets and projects in the ticketing system.
• Monitoring assigned tickets and keeping the team and clients informed.
• Other support as needed.

Qualifications

• Excellent command of the English language (written and verbal).
• Minimum 3 years of IT Help Desk or Systems admin experience.
• Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
• Other common auto dealership software.
• Degree in Computer Science, Information Technology, or related fields.
• Microsoft certifications.
• Cisco certifications.

Requirements

• Working knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers.
• General software installation and troubleshooting.
• DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
• Web filtering.