[Hiring] Help Desk Technician @ACI Infotech

Role Description

• Answering phone calls, working tickets, and responding to chats related to the UPN Project
• Document issues using the CA ticket system
• Identify and report trends related to the UPN Project
• Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Qualifications

• Minimum 3 years of large volume technical call center experience
• Minimum 3 years of technical background focusing on troubleshooting common computer issues
• Minimum 3 years of customer service experience in a technical support environment
• Possesses critical thinking and root-cause analysis skills
• Ability to stay on task
• Experience supporting Microsoft 365 and OneDrive
• Experience supporting MFA (Multi-Factor Authentication)
• Experience using a ticketing system to track work
• Ability to take phone calls and wear a headset for long periods of time
• Ability to communicate effectively through written communications