[Hiring] Help Desk Support @Wunderlich-Malec Engineering, Inc.

Role Description

Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts. This position allows for remote work and involves a variety of duties aimed at supporting operational needs and personal technology devices/equipment.

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support.
• Attempt to resolve most support requests upon first contact with the user.
• Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures.
• Assist in the development and maintenance of standard desktop, laptop, and virtual desktop images.
• Participate in new hardware and software rollouts.
• Provide tools, training, or resources to help employees utilize technology effectively.
• Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts.
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets.
• Allocate/purchase new and used devices as requested and approved.
• Participate in companywide initiatives or projects related to technology, equipment, or services.
• Administer user management controls over company software systems.
• Other duties as assigned.

Qualifications

• Three to five years of IT experience providing user support service in a complex business environment.
• Two+ years experience in Windows 10, Office 365, and Apple iOS.
• Basic understanding of networking and DNS.
• Good understanding of computer systems, mobile devices, and other tech products.
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems.
• Ability to clearly communicate technical concepts to technical and non-technical audiences.
• Strong time and priority management skills with minimal supervision.
• Willingness to travel to all LSC locations, business functions, and training as needed.
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus.

Requirements

• Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Benefits

• Medical
• Dental
• Vision
• Basic and Supplemental Life and AD&D
• Long Term Disability
• Voluntary Short Term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Referral Bonus Program
• 401(k)/Profit Sharing
• 100% ESOP (Employee Stock Ownership Plan)
• Employee Assistance Program
• Will Preparation Resources
• Worldwide Travel Assistance

Salary Range

The expected pay range is $23 - $31/hour based on experience and qualifications, plus a discretionary bonus and employee stock program.