Help Desk Support @Wunderlich-Malec Engineering, Inc.
Customer Service
Salary usd 23 - 31 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Help Desk Support @Wunderlich-Malec Engineering, Inc.

1wk ago - Wunderlich-Malec Engineering, Inc. is hiring a remote Help Desk Support. πŸ’Έ Salary: usd 23 - 31 per hour πŸ“Location: USA

Role Description

Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts. This position allows for remote work and involves a variety of duties aimed at supporting operational needs and personal technology devices/equipment.

  • Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support.
  • Attempt to resolve most support requests upon first contact with the user.
  • Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures.
  • Assist in the development and maintenance of standard desktop, laptop, and virtual desktop images.
  • Participate in new hardware and software rollouts.
  • Provide tools, training, or resources to help employees utilize technology effectively.
  • Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts.
  • Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets.
  • Allocate/purchase new and used devices as requested and approved.
  • Participate in companywide initiatives or projects related to technology, equipment, or services.
  • Administer user management controls over company software systems.
  • Other duties as assigned.

Qualifications

  • Three to five years of IT experience providing user support service in a complex business environment.
  • Two+ years experience in Windows 10, Office 365, and Apple iOS.
  • Basic understanding of networking and DNS.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems.
  • Ability to clearly communicate technical concepts to technical and non-technical audiences.
  • Strong time and priority management skills with minimal supervision.
  • Willingness to travel to all LSC locations, business functions, and training as needed.
  • Additional certifications in Microsoft, Cisco, or similar technologies are a plus.

Requirements

  • Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Benefits

  • Medical
  • Dental
  • Vision
  • Basic and Supplemental Life and AD&D
  • Long Term Disability
  • Voluntary Short Term Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Health Savings Account
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement
  • Referral Bonus Program
  • 401(k)/Profit Sharing
  • 100% ESOP (Employee Stock Ownership Plan)
  • Employee Assistance Program
  • Will Preparation Resources
  • Worldwide Travel Assistance

Salary Range

The expected pay range is $23 - $31/hour based on experience and qualifications, plus a discretionary bonus and employee stock program.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Help Desk Support @Wunderlich-Malec Engineering, Inc.
Customer Service
Salary usd 23 - 31 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 150,000+ Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 150,000+ Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 150,000+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later