[Hiring] Help Desk Agent @Bosch Group

Role Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company.

SCOPE:

• Responsible for developing and maintaining excellent customer relationships.
• Consistently handle various forms of customer contact.
• Accurately process customer orders for products and literature.
• Respond to customer inquiries in a timely manner through the most appropriate means of communication.

RESPONSIBILITIES:

• Advise and offer the right type of product, according to customer demand.
• Promote consistent and excellent customer relations and loyalty.
• Identify future GAP's that may be committed in order to improve the customer experience.
• Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English.

Qualifications

• Minimum 1–2 years of experience in customer support.
• Language skills: GERMAN: C1+ ENGLISH: C1 (working proficient/Fluent).
• Strong computer skills and ability to work with multiple systems at once.
• Customer service mindset.
• Flexible working time or possibilities to adapt.

Requirements

• Previous experience in customer service.
• Used to work in a high-quality environment, following standards and procedures.
• Strong multitasking skills across several tools and systems.
• Advanced user in office tools like MS Office.
• Reliable, structured, and problem-solving mindset.
• Good communication skills, both oral and written.
• Able to follow phone etiquette and use of formal and polite language.
• Customer satisfaction oriented.
• Soft Skills: active listening, empathy.

Benefits

• Comprehensive Training: Extensive training to equip you with the skills and knowledge needed to excel in your role.
• Development Opportunities: Diverse horizontal development paths for growth and progression within the company.
• Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products.
• BOSCHContigoMás program: Access to discounts offered by various international companies.
• Contract Stability: Long-term oriented.
• Opportunity for work abroad within the EU authorized countries for up to 30 days per year after 6 months.
• Work from Monday to Friday - Weekends off!
• Remote or Hybrid work model - Work from anywhere in Spain!
• Competitive Salary: Salary range between approximately 20.000€ and 23.000€ gross per year.