[Hiring] Help Desk Agent @Sentinel

Role Description

Sentinel Technologies is looking to our Help Desk team. In this role you would serve as the first point of contact for technical support, handling incoming requests, troubleshooting hardware, software, and basic network issues, and resolving or escalating incidents as needed. They also manage user accounts, document tickets, and deliver strong customer service to ensure timely resolution and a positive end-user experience.

After 4-6 week training, the schedule will be Monday- Friday 3:30pm- 12am CST. This position can work remote but must travel to Downers Grove, IL as needed.

Qualifications

• 1–3+ years in a Help Desk or Technical Support role
• Proficiency with Windows 10/11, Active Directory, Microsoft 365 Administration Suite, DNS, DHC experience supporting iMac and MacBook environments
• Competency in Apple iOS and Android OS support
• Hands-on experience configuring and troubleshooting iPhones and Android devices
• Experience implementing and troubleshooting Multi-Factor Authentication solutions
• Familiarity with both workstation and server patching processes
• Required expertise with tools like Intune & Autopilot, and SCCM
• Experience with Microsoft OneDrive, Microsoft SharePoint, and Google Workspace (G-Suite) is a plus
• Experience with ServiceNow is preferred
• Certifications: Microsoft and Azure certifications (e.g., CompTIA A+, Network+, Security+, AZ-900, AZ-104, MS-900, MD-102, MS-102, AI-900, AI-102) are highly desirable
• Must be able to lift up to 75 lbs. independently and up to 150 lbs. with assistance. Some standing, lifting, bending, and crawling may be involved
• A proactive, customer-focused attitude with a strong commitment to service excellence
• The candidate must have a car, as this position requires travel between locations and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Requirements

• Compensation Range: $50,000-$60,000 annually

Benefits

• Energetic work environment with many corporate culture amenities
• Competitive salary
• Rich benefit plan including:
• Medical, Dental, Vision
• 401K, 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• Additional paid time-off for Personal and Sick
• Certification and hands-on training
• Employee discount for product services and entertainment