[Hiring] Healthcare Support Specialist @Boeva Tech

Role Description

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in German (C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Qualifications

• Fluency in German (C2) – essential.
• Advanced English (C1) – for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in rotative shifts and thrive in a multicultural environment.
• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Requirements

• Rotative shifts – Monday to Sunday, 7 am - 10 pm.
• 2 days off weekly (rotative, provided 1 month in advance).
• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Benefits

• Base Salary: €1,100 gross/month (14 months).
• Meal Allowance: €7.63 net per working day, €167.86/month.

Company Description

Be part of a project that directly impacts patients' health and well-being. Thrive in a supportive, international work culture with career growth opportunities. Enjoy a smooth relocation to sunny Porto with our comprehensive package. Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

We know your time is valuable—our process is clear, fast, and candidate-focused:

• Submit your application
• Eligibility check
• First interview call
• Online assessment
• Interview with Recruitment Team
• Optional Client Interview
• Job Offer
• Welcome aboard!