[Hiring] Healthcare Services Representative I @UnitedHealth Group

Role Description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

If you are located in Texas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Scheduling appointments in a prompt and courteous manner utilizing a PC
• Confirming appointments and handling cancellations in a timely, efficient and courteous manner
• Problem solving for patients utilizing identified resources
• Providing comprehensive service to facilitate a resolution for any caller request
• Acquiring and maintaining computer skills to effectively utilize applicable software

Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Excellent customer service and telephone etiquette skills
• Critical thinking skills
• Ability to fluently speak, write and understand the English language

Requirements

• 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment