[Hiring] Healthcare Seasonal Customer Service Representative @Msccn

Role Description

As an Healthcare Customer Service Representative Seasonal working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Requirements

• This job post is specifically for US Military Veterans and Spouses in the categories noted above.
• The employer does not hire from specific states and cities, including but not limited to:
• Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
• Florida cities such as Altamonte Springs, Apopka, Baldwin, Brandon, Callahan, Cassadaga, Casselberry, Clearwater, Cutler, Cutler Bay, Debary, Deland, Deltona, Doral, El Portal, Eustis, Fairview Shores, Fern Park, Fernandina, Fontainebleau, Forest City, Geneva, Gibsonton, Gladeview, Golden Glades, Goldenrod, Gotha, Goulds, Green Cove Springs, Heathrow, Hialeah, Jacksonville, Kendall, Kissimmee, Lake Hellen, Lake Lucerne, Lake Mary, Lake Monroe, Largo, Lockhart, Longwood, Lutz, Maitland, Miami, Miami Beach, Miami Gardens, Miami Shores, Middleburg, Midway, Mount Dora, North Bay Village, Ocoee, Ojus, Orange City, Orange Park, Orlando, Osteen, Oviedo, Paisley, Palmetto Bay, Palmetto Estates, Pinellas Park, Pinewood, Plymouth, Ponte Vedra, Quail Heights, Richmond Heights, Riverview, Ruskin, Sanford, Seffner, Sorrento, South Miami Heights, St. Augustine, St. Johns, St. Petersburg, Sunset, Sweetwater, Tampa, Tangerine, Temple Terrace, University Park, Valrico, Wekiva Springs, Wesley Chapel, West Little River, West Perrine, Westchester, Westview, Winter Park, Winter Springs, Yulee, Zellwood.
• Georgia: Columbus, Valdosta
• Michigan: Auburn Hills, Detroit, Farmington Hills
• Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring.
• New Mexico: Rio Rancho
• North Carolina: Beulaville, Burgaw, Camp Lejeune, Charlotte, Chinquapin, Concord, Emerald Isle, Gastonia, Hampstead, Hickory, Holly Ridge, Hubert, Huntersville, Jacksonville, Maple Hill, Maysville, Midway Park, Monroe, Morrisville, New Bern, Pink Hill, Pollocksville, Richlands, Sneads Ferry, Stella, Surf City, Swansboro, Tawara Terrace, Teachey, Topsail, Topsail Beach, Trenton, Verona, Wallace.
• South Carolina: Greenville, Greer, Marietta, Piedmont.
• Texas: Austin, Jacksonville, Laredo.

Benefits

• The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include:
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in various topics
• Health and wellness programs with trained partners
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support