[Hiring] Healthcare Scheduler @Banner Health

Role Description

We currently have a full-time opening for a remote Healthcare Scheduler position supporting our Orthopedics and General Surgery clinics in Northern Colorado. This is a fast-paced environment answering phones, scheduling patients, and working closely with the clinics. The ideal candidate will be self-motivated, have great customer service and problem-solving skills.

Location: Remote - Must have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office. Must be located in AZ, CA, CO, NE, NV, WY.

Shift: Monday - Friday, 8am - 4:30pm.

This position is responsible for scheduling across the system for physicians, medical facilities, and medical practices by coordinating all aspects of scheduling including:

• Facility resources
• Physicians
• Authorizations
• Insurance verification
• Benefits
• Setting payment expectations

Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic, and differentiated in the marketplace.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of 1 or more years of customer service or related experience in a healthcare setting.
• Demonstrated ability to provide essential customer service in a high-paced inbound contact center environment.
• Excellent interpersonal and communication skills.
• Ability to follow oral and written directions.
• Excellent organizational and time management skills.
• Accurate and efficient keyboarding skills.
• Ability to work effectively with common office software.

Requirements

• Ability to use technology tools to research and obtain accurate information.
• Effective teamwork skills and ability to meet deadlines and productivity standards.
• Demonstrated ability to build customer loyalty through positive customer interactions.

Benefits

• Competitive pay range: $19.06 - $28.60 / hour.
• Comprehensive total rewards package.
• Certified as a Great Place To Work®.