[Hiring] Healthcare Resource Scheduler @Trinity Health

Role Description

In accordance with the Mission and Guiding Behaviors; The Healthcare Resource Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information in a timely, courteous, and professional manner.

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence, or adverse outcome to associates and patients.
• Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel.
• Answers incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge.
• Properly schedules patient appointments and informs patients of any necessary instructions, directions, phone numbers, addresses, and fax numbers.
• Calls patients to reschedule and cancel appointments as needed.
• Follows specific workflows for various appointment types and providers.
• Obtains and enters new patient demographics into computer system.
• Verifies patient’s insurance eligibility and updates patient information at the time of appointment scheduling.
• Willingness to learn new tasks, be cross-trained within the office, and be flexible with work load to help office flow, assisting co-workers as needed.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: Two years of experience in a similar position in a medical office combined with 1+ years customer service experience preferred.
• Strong ability to multi-task while also maintaining professional demeanor under minimal supervision.
• Private workspace and proper internet speed.
• Strong computer skills required. Prior Epic experience a plus.
• Excellent verbal and written communication skills.
• Requires critical thinking skills, analytical skills.
• Dependable, punctual and an excellent work ethic.
• Exceptional customer service preferred.
• Must be able to work as a member of a team.

Benefits

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.