[Hiring] Healthcare Inbound Customer Service Agent @ISTA Personnel Solutions

Role Description

ISTA Personnel Solutions South Africa is seeking an Inbound Customer Service Agent for a US-based client in the Healthcare sector. The ideal candidate will possess:

• Exceptional English communication skills
• Dedication and a strong work ethic
• Fast learning abilities
• Excellent problem-solving skills
• A sharp analytical mindset, particularly when interpreting insurance details
• Flexibility to adapt to a dynamic work environment
• Composure under pressure
• Empathy and patience in addressing customer concerns

PLEASE NOTE:

• Working Hours: 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts)
• Public Holidays: Requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable.
• Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.).
• Work Environment: Fully remote

Qualifications

• Exceptional English communication skills
• Strong work ethic
• Fast learner with strong problem-solving skills
• Critical thinker, particularly when interpreting insurance details
• Familiarity with US Healthcare Insurance (Medicare, Medicaid) is an added benefit

Requirements

• Ability to remain calm under pressure
• Ability to display empathy and patience in addressing customer concerns

Benefits

• Compensation for South African public holidays in accordance with the BCEA