[Hiring] Healthcare Dispatch / Customer Service Support @ReWorks Solutions

Role Description

We are looking for a highly organized and detail-oriented Healthcare Dispatch & Patient Coordination Specialist to support patient intake, appointment coordination, and technician dispatching for a healthcare service provider. This role goes beyond answering calls. You will be responsible for:

• Accurately registering patients
• Coordinating appointments
• Managing technician schedules and routes
• Updating multiple systems
• Ensuring that patients and internal teams receive timely and accurate information

The ideal candidate has experience in healthcare administration, dispatching, scheduling, patient intake, or call-center coordination. You should be comfortable working in a fast-paced environment where priorities and routes can change throughout the day, requiring quick thinking, strong communication, and reliable follow-through.

Qualifications

• Previous experience in healthcare administration, patient coordination, medical intake, dispatching, scheduling, or call-center operations
• Strong telephone communication and customer service skills
• Excellent data-entry accuracy and attention to detail
• Ability to coordinate multiple appointments, technicians, and competing priorities simultaneously
• Strong organizational and problem-solving skills
• Ability to adapt quickly when routes, schedules, or patient requirements change
• Comfortable working with multiple software platforms and learning new integrated systems
• Reliable follow-through and the ability to work independently
• Availability to work agreed shifts, including overnight hours and weekends

Requirements

• Experience with eClinicalWorks (ECW) for patient registration, healthcare records, and administrative workflows
• Experience with Proprietary Intake & Dispatch Platform for managing patient intake and coordinating dispatch activities
• Experience with Onfleet or similar routing software for technician dispatching, route management, and scheduling updates
• Ability to adapt to new integrated routing platforms as they are implemented
• Proficiency with communication tools such as email, telephone, messaging platforms, and internal team communication systems

Benefits

• Opportunity to work in a dynamic healthcare environment
• Supportive team culture
• Professional development opportunities

Important Considerations

This position requires more than general call-center experience. The successful candidate must be comfortable with detailed administrative coordination, real-time scheduling changes, dispatch decisions, and accurate recordkeeping. All clinical decisions and communication of clinical results must follow the client's approved procedures. The role does not involve making independent clinical judgments outside the candidate's authorized responsibilities.

What Success Looks Like

• Patient information is captured accurately and records remain up to date
• Appointments and technician routes are coordinated efficiently
• Scheduling changes are communicated promptly to the relevant people
• Outstanding administrative tasks are followed up consistently
• Multiple systems are maintained accurately, with minimal errors
• Patients receive professional, respectful, and timely support