[Hiring] Healthcare Customer Service Specialist @Sagility

Role Description

BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by:

• Handling inbound and outbound calls
• Resolving inquiries
• Scheduling services
• Ensuring a positive, professional experience

We are looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Qualifications

• High School Diploma or equivalent
• 1+ year of call center customer service experience handling high call volume
• 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
• Previous job tenure of at least 6 months per role, reflecting stability and reliability
• Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion
• Strong verbal and written communication skills
• Ability to navigate multiple systems and maintain accuracy while handling calls
• Comfortable working in a remote environment with a designated, private workspace
• Demonstrated stable work history with a track record of reliability
• Commitment to a long-term role and building a career with the organization
• Reliable high-speed internet

Requirements

• Experience with appointment scheduling or benefits inquiries (preferred)
• Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems (preferred)
• Experience with EPIC, Facets, or similar applications (preferred)
• Knowledge of medical and/or insurance terminology (preferred)

Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• Short-Term and Long-Term Disability options
• Flexible Spending Account (FSA)
• Employee Assistance Program
• 401(k) with employer contribution
• Paid Time Off (PTO)
• Tuition Reimbursement