[Hiring] Healthcare Customer Service Representative @CareXM

Role Description

As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Qualifications

• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills in both English & Spanish
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening

Requirements

• Personal Computer Requirements:
• Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB
• Work Environment Requirements:
• A separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Benefits

• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program