[Hiring] Healthcare Customer Service Representative @CU Medicine

Role Description

We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement.

Bilingual individuals (English/Spanish) are eligible for a language pay differential of $1.50/hr on top of current pay rates. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job.

This job is 100% remote and out of state candidates will be considered.

The goal of the Healthcare Customer Service Representative will be to elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

• Receive and bring to resolution up to 60 calls daily in a fun, fast-paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology.
• Technically proficient.
• Advanced verbal and written communication skills.
• Strong interpersonal skills.
• Professional maturity and ability to exercise sound judgement are essential.
• Written/verbal fluency in both English and Spanish is preferred.

Requirements

• Background investigations for all prospective employees prior to their employment.
• Drug and health screenings may be required for some positions.

Benefits

• Generous leave.
• Health plans.
• Retirement contributions which take your total compensation beyond the number on your paycheck.