[Hiring] Healthcare Customer Service Associate @Foundever®

Role Description

As a Healthcare Customer Service Representative, you’ll support a well-known benefits company by handling inbound calls related to employee benefits enrollment. You’ll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions—making a direct impact on individuals, families, and loved ones who rely on your support.

Qualifications

• 6 months experience in a Healthcare setting
• Must legally be able to work in the US
• Must be at least 18 years of age
• High school diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Requirements

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customers
• Must be comfortable with technology
• Strong problem-solving, empathy, adaptability, and reliability
• Document interactions, escalate issues with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

Benefits

• $16/H
• Enjoy weekends off during the off-peak season! Scheduled Monday–Friday between 8:00 AM and 8:00 PM, with occasional Saturdays during peak season (Sep-Dec)
• Join a supportive community focused on engagement and recognition
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Hands-on paid virtual classroom-style training, as well as ongoing job-specific training
• Employee discounts and referral bonuses
• Internal Mobility (93% of our managers are promoted from within)

Home Setup Requirements

• A hardwired connection with an internet speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production