[Hiring] Healthcare Customer Care Representative @NTT DATA Services

Role Description

NTT DATA Services currently seeks a Healthcare Customer Care Representatives to join our team for a remote opportunity in Honolulu, HI. (FIRST DAY WILL BE ONSITE FOR ORIENTATION)

• Must be local to Honolulu, HI
• Estimated start date: 11/6/2026
• Pay rate: $20.00
• Hours: M-F, training will be M-F 7AM-3:30PM local time

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will:

• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions.
• Help members better understand their coverage and options.
• Service a variety of clients and call types as our business is ever-changing and evolving.
• Offer solutions needed to help simplify their health care experience.
• Learn more about health care while expanding your own experiences and opening doors to additional opportunities.

Qualifications

• 1+ year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Requirements

• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills
• 6+ months of healthcare experience

Education

• Verifiable High School Diploma or GED Required

Benefits

• NTT DATA provides a reasonable range of compensation for U.S.-based positions.
• The starting pay range for this remote role is $20 per hour.
• This range reflects the minimum and maximum target compensation for the position across all US locations.
• Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.