[Hiring] Healthcare Contact Center Specialist @Isaac Health

Role Description

In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members.

Qualifications

• Excellent verbal and written communication skills for effective interaction with patients, the medical team, and internal team members.
• High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
• Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
• Prior telehealth experience is a plus.
• Familiarity with Medicare and Insurance concepts.
• Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness.
• Experience navigating multiple systems and completing documentation simultaneously during an outbound call.
• Strong overall tech-savviness and ability to quickly learn new software and systems.
• Competency with Google Office Suite.
• Experience working with the elderly.
• Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows.
• A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
• Comfort and proficiency working in a remote office setting.
• Experience working with the elderly population with patience and empathy.

Requirements

• Reach out to patients who have expressed an interest in care to explain Isaac Health's services and offerings.
• Coordinate cognitive health screening campaigns.
• Take the medical history from patients or their caregivers.
• Schedule and coordinate appointments.
• Assist patients with technology and other questions.

Benefits

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world.
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups.
• Join a community of high achievers who have a passion for promoting brain health.
• Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need.
• Access to innovative technology to support you in delivering the highest quality of care to your clients.
• Access to continuing training and education.
• Remote-first model: Work virtually from anywhere in the United States.
• A highly responsive and supportive team of clinical and operational management.
• Decreased administrative time for clinicians through ongoing technology improvements and automation.
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system.
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization.