[Hiring] Healthcare Contact Center Associate @Conduent

Role Description

As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include:

• Insurance verifications
• Benefits education
• Billing questions
• Prescription issues
• Technical challenges including up to real-time support during time-sensitive situations

You will manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate. There are plenty of career growth opportunities within the healthcare team!

You Must have Open Flexibility: Hours of Operation: 24/7/365. Production schedules are based on business need and will be assigned during training.

The pay rate is $16.50 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Fully work from home.

Successfully learn to navigate 3 systems with an average of 20 calls per day.

Qualifications

• Passion for helping others
• Naturally empathetic
• Determined to deliver comprehensive solutions to healthcare-related calls
• Customer service experience is a plus but not required
• High school diploma, GED, or college degree

Requirements

• Manage a steady volume of incoming calls from customers while navigating multiple systems
• Successfully complete a 3-week virtual training class and 1 week of nesting (you cannot miss a day of training)
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices)
• Great problem-solving skills
• Ability to effectively multi-task
• Excellent communication skills
• Availability to work weekends
• Successful completion of a background check is required for this position
• Production schedules are provided during training

Benefits

• Health benefits (medical, dental, vision) available on the first day of employment
• Paid time off accrued after 180 days of employment
• Fully work from home
• Equipment provided (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time