[Hiring] Healthcare Contact Center Agent @Gainwell Technologies LLC

Role Description

As a Healthcare Contact Center Agent - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Here are the details on this position:

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Requirements

• Candidates must be available to work a designated 8.5 hour shift Monday - Friday between 7am to 6pm Eastern.
• Ability to remain in a stationary position (sitting or standing) for extended periods of time while using a computer and telephone headset.
• Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone.
• Regular attendance and punctuality are essential to meet adherence and service level requirements.
• A fast-paced, metrics driven environment.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.