[Hiring] Healthcare Client Services Manager @Centauri Health Solutions

Role Description

The Client Services Manager (CSM) manages the client lifecycle from post-sale, through the implementation phase, and on an ongoing basis throughout the client contract period(s). The CSM is highly focused on the success and satisfaction/experience of each client within his/her assigned panel of clients, with the goal of retaining clients who will serve as positive references and growing our business with them.

• Responsible for managing and providing leadership internally across departments to ensure contractual obligations are met.
• Developing and implementing strategies to build trusted client relationships and open communication channels.
• Monitoring, analyzing, and interpreting leading indicators and performance trends.
• Overseeing internal efforts to deliver on client commitments with excellence.

Qualifications

• 5-7+ Years of Experience Related to Managed Care, Health Plans, Government Programs, and/or Client Management
• Bachelor’s Degree
• Proven client services experience at the executive level, delivering client-focused solutions
• Proven abilities in successfully executing complex projects on-time and within budget
• Ability to work cross-functionally to deliver superior results
• Ability to listen effectively to client needs and influence business outcomes
• Ability to establish immediate credibility with clients; think strategically and analytically while seeking innovative solutions to complex technical and business problems
• Demonstrated ability to credibly communicate, present and influence effectively at all levels of the organization
• Proven ability to manage multiple priorities while paying strict attention to detail
• Thrive in a “time sensitive” environment and adaptable to change without compromising quality of work
• Effective negotiating skills while reaching amicable resolutions
• Sharp analytical, technical, problem-solving, and decision-making skills

Requirements

• Responsible for nurturing and advancing business relationships with key personnel, including executive and C-suite level contacts.
• Serves as an official interface between Centauri and the client, ensuring timely, company-wide responsiveness to client needs.
• Manages all new and expansion client implementations and coordinates efforts with internal leadership.
• Creates and manages implementation project plans.
• Leads multiple teams tasked with implementation deliverables.
• Aligns internal and client objectives/goals/expectations.
• Identifies and solves problems, reviews and monitors performance.
• Responsible for oversight, monitoring, and reporting of all service level metrics and requirements.
• Manages the creation, review, and interpretation of ad hoc, monthly client performance reports and quarterly financial reports.
• Maintains a current, comprehensive understanding of features and benefits for all divisional services and solutions.
• Engages in consultative education/discussions which may broaden the scope of service offerings.
• Collaborates with clients and internal teams to initiate, develop, and implement product and/or service enhancements.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth