[Hiring] Healthcare Call Center Representative @Conduent

Role Description

We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

In this position, you will be answering calls regarding healthcare benefits, assisting members with:

• Medicare enrollments
• Billing
• Claims
• Benefits & other services

There are plenty of career growth opportunities within the healthcare team!

You must be flexible: the hours of operation are between 7:45am-11:00pm EST MON-SAT & SUN 7:45AM-8:00PM EST.

The Pay Rate is $16.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Training: 9:00am – 5:30pm EST - Training is 6 Weeks classroom and 2 weeks Nesting & you cannot miss a day.

Paid time off is accrued after 180 days of employment.

Medical, Dental, and Vision benefits are available on the 1st day of employment.

Successfully learn 15-20 systems and average 30-40 calls per day.

Qualifications

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• Minimum of 6 months customer service experience.
• High school diploma, GED, or college degree.
• Complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check is required for this position.

Requirements

• This role is subject to continued monitoring to ensure a distraction-free workspace and to verify that no unauthorized devices, individuals, or animals are present.
• We provide all the equipment: Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables.
• You must have a home internet connection with 25 Download and 10 Upload Speed.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a quiet, distraction-free workspace.

Benefits

• Medical, Dental, and Vision benefits available on the 1st day of employment.
• Paid time off accrued after 180 days of employment.
• Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.