[Hiring] Healthcare Call Center Representative @Sigma Systems, Inc.

Role Description

Sigma Systems Inc. is currently hiring a Remote Healthcare Call Center Representative for a valued healthcare client. This is a remote opportunity for professionals with strong customer service and communication skills. Candidates with experience in healthcare, health insurance, or high-volume call center environments are strongly preferred. The successful candidate will assist members and healthcare providers with questions related to claims, eligibility, benefits, and other healthcare-related inquiries while providing a high level of professionalism and empathy.

• Handle a high volume of inbound healthcare-related calls
• Assist members and healthcare providers with:
  • Claims status inquiries
  • Eligibility questions
  • Benefit information
  • General healthcare-related inquiries
• Navigate multiple computer systems and applications simultaneously
• Utilize Avaya and other call-handling systems as required
• Provide accurate, professional, and empathetic customer service
• Document customer interactions accurately and completely
• Meet established call center performance and quality metrics
• Follow company policies, procedures, and attendance requirements
• Participate fully in a camera-on virtual training program
• Maintain active participation and engagement throughout training and working hours

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• Strong computer navigation and multitasking abilities
• Ability to work effectively in a fast-paced, high-volume call center environment
• Strong attention to detail and problem-solving skills
• Professional demeanor with excellent attendance and punctuality
• Comfortable working on camera during training and as required
• Must have a quiet, professional, and distraction-free home workspace
• Must have reliable high-speed internet
• Must be able to work the required schedule, including the 11:30 AM – 8:00 PM shift
• Must be local to Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV
• Must reside within a 45-minute commute from the applicable office location
• Must be a U.S. Citizen

Requirements

• Previous healthcare or health insurance call center experience
• Experience handling member or provider inquiries
• Previous experience working in a high-volume call center
• Experience with CRM systems
• Experience using multiple applications and systems simultaneously
• Bilingual Spanish/English candidates are strongly encouraged to apply

Benefits

• $250 Training Completion Bonus upon successful completion of training and meeting the required attendance and performance criteria
• $500 Retention Bonus after successfully completing the first 6 months
• Contract-to-Hire Opportunity with potential for permanent employment based on individual performance, attendance, and business needs

Important Training & Attendance Requirements

• Attendance and punctuality are critical for this position.
• Missing more than 3 days during the 6-week training program may result in termination.
• Candidates must be fully committed to the training schedule and working hours.
• This is not a flexible position; consistent availability is required.
• Candidates must maintain a quiet and professional environment while working.
• Smoking, vaping, or use of e-cigarettes is not permitted during training or work calls.
• Child-care or elder-care responsibilities must not interfere with job duties, training, attendance, or scheduled working hours.