[Hiring] Healthcare Call Center Representative @Conduent Commercial Solutions, LLC

Role Description

We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

In this position, you will be answering calls regarding healthcare benefits, assisting members with:

• Medicare enrollments
• Billing
• Claims
• Benefits
• Other services as mutually agreed

There are plenty of career growth opportunities within the healthcare team!

You must be flexible: the hours of operation are between 7:45am-11:00pm EST MON-SAT & SUN 7:45AM-8:00PM EST.

The Pay Rate is $16.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Training: 9:00am – 5:30pm EST - Training is 8 Weeks and 3 days classroom and 2 weeks nesting & you cannot miss a day.

Paid time off is accrued after 180 days of employment.

Medical, Dental, and Vision benefits are available on the 1st day of employment.

Responsibilities include:

• Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
• Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP).
• Actively listen to understand customers’ needs and answer their questions, including callbacks and follow-up calls as needed.
• Strive for one call resolution by taking all necessary actions to resolve members' issues.
• Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.
• Utilize multiple Client systems to provide accurate information.
• Demonstrate proficiency in problem-solving skills.
• Maintain politeness and a strong focus on servicing the caller.

Qualifications

• High school diploma, GED, or college degree.
• Minimum of 6 months customer service experience.

Requirements

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• Complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check is required for this position.
• This role is subject to continued monitoring to ensure a distraction-free workspace.
• Must have a home internet connection with 25 Download and 10 Upload Speed.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a quiet, distraction-free workspace.

Benefits

• Paid time off accrued after 180 days of employment.
• Medical, Dental, and Vision benefits available on the 1st day of employment.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Estimated hourly rate of $16.00/hour.