[Hiring] Health Support Officer @Medibank Private Limited

Role Description

We have an exciting opportunity for you to join our amazing Outpatient Direct Team as Health Support Officer. Become our next HSO super star by delivering excellent telephone service to assist WA public hospitals to manage their outpatient appointments at certain specialties/clinics.

• Act as the first point of contact for patients who wish to cancel and/or reschedule their appointments.
• Update contact details and provide general information regarding outpatient appointments.

This is a Permanent – Full time (37.5 hours a week) and Work from Home role which requires you to have fast, reliable internet and appropriate workspace to ensure privacy whilst working. We will provide you with the equipment, training and support you need to succeed in your role.

• Shifts are 8 hrs and will be scheduled across our operating hours of 7.30am-5.30pm WST, Monday to Friday, so flexibility to work across these hours will be key.
• This role will commence on 2nd June 2026 with 2 weeks full time face to face training (8:30am – 4:30pm).
• After training, you will move to your full time roster working from home from 15th June 2026.

Qualifications

• Minimum 1 year experience working in a high demand customer service/call centre inbound service (preferable in Health Care setting / Medical-clinical reception).
• Strong motivation for delivering excellent and efficient customer service by building quick rapport and conveying empathy with callers over the phone.
• Computer and tech savvy, comfortable navigating different screens and software and picking up new systems.
• Love working in a team and motivated to build a career in healthcare.

Benefits

• Great work life balance.
• Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!).
• Currently, employees have a 25% discount on travel insurance.
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer.
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services.
• Great Discounts – access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets (Spendless), Wyndham Travel and more.

Company Description

At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals focus on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.