[Hiring] Health Advocate @CVS Health

Role Description

Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.

• Inbound and outbound calls throughout the working day to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
• Working through barriers that stand in the way of our members’ good health.
• Delivering the best member experience through professional empathetic conversations.
• Provide important education to members to help them make good health decisions that improve their health.
• Accurately document conversations in the member’s health record.

Qualifications

• High-energy engagement to provide exceptional service.
• Empathetic, curious, with an enthusiasm for learning.
• Knowledge retention and recall answering questions and resolve issues.
• Desire to understand and meet our members’ needs and escalate issues for resolution.
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and to stay calm and positive in all situations.
• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment.

Requirements

• Advanced Experience with Windows based applications.
• 6 months Call Center experience.
• High computer literacy, including ability to troubleshoot issues.
• Strong active listening and interpersonal skills.

Preferred Qualifications

• Bilingual or multilingual candidates preferred.
• Experience with Pharmacy terms.
• Experience with behavior change.
• Experience with call center or outreach involving members/consumers.
• 3+ years’ experience in a healthcare setting.
• Medical certification (certified nursing assistant, medical assistant, etc.).
• Hard wired connectivity required - DSL, satellite and wireless broadband is NOT permitted.
• Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace.
• Professional communication skills.

Education

• High School Diploma or G.E.D.

Pay Range

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.