[Hiring] Head of Client Success, Wellbeing @Personify Health

Role Description

The Head of Client Success, Wellbeing is the senior-most Customer Success leader within the Wellbeing division at Personify Health. Reporting to the Chief Growth Officer, Wellbeing, you will lead a global organization of managers and their teams serving about 1,000 large direct employer, channel, and health plan clients. You will be accountable for the renewal, retention, and expansion results that drive our growth. This is a remote role.

• Your organization owns client satisfaction, renewals, retention, and growth within our existing client base.
• You will help the executive team and board shape strategy and cross-functional plans.
• Set the vision and operating model for Customer Success.
• Advise on client strategy and program design.
• Serve as the executive escalation point across our global book of business.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 10+ years in progressively senior leadership roles in customer success, account management, or professional services, preferably in technology or tech-enabled services.
• Domain experience in digital health, wellbeing, total rewards, health plans, or benefits administration preferred.
• Proven success in a consultative account executive environment, building relationships with senior client decision makers.
• Experience leading a global organization in a complex, matrixed, cross-functional environment, including P&L accountability.
• Experience driving transformative change.
• Experience leading a Customer Success function with a commercial mindset.
• A track record of building leadership teams that deliver profitable results.
• Strategic thinker with experience realigning team structures to optimize success.
• Executive presence, emotional intelligence, an innovative spirit, and a data-driven mindset.
• Excellent communicator who can brief executives and boards.
• Passion for client success, health, and wellbeing.

Requirements

• Must be willing to travel 25 - 50% of the time.
• Constantly operates a computer and other productivity equipment.
• Must communicate information and ideas so others understand.
• Must be able to observe details at close range.

Benefits

• Competitive base salary and benefits effective day one.
• Comprehensive medical and dental through our own health solutions.
• Unlimited PTO—rest and recharge time is non-negotiable.
• Mental health support, retirement planning, and financial protection.
• Professional development with clear career progression and learning budgets.
• Mission-driven culture where diverse perspectives drive real impact on people's health.