[Hiring] Guest Service Agent @Drury Hotels

Role Description

You will serve as the happy, helpful face of our hotel to guests entering and departing our front door. Your responsibilities include:

• Ensuring exceptional, positive experiences for our diverse team members and guests.
• Assisting guests in a friendly, efficient, courteous, and professional manner.
• Performing front desk related functions, which include:
  • Checking guests in and out
  • Promoting company programs
  • Maintaining guest records
  • Cash handling
  • Monitoring guest satisfaction
  • Problem resolution
• Assisting with breakfast and 5:30 p.m. Kickback service, which may include:
  • Food preparation
  • Set up
  • Guest service (host or bartender)
  • Clean-up
• Presenting and maintaining a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensuring an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Requirements

• Friendly, highly organized communicators and multitaskers.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary).
• Flexible scheduling, paid time off, hotel discounts, and free room nights.
• Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year.
• Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
• Company-matched 401(k).
• Ranked among Newsweek's America's Greatest Workplaces 2025.