[Hiring] Guest Recognition Specialist & Reservations Sales Agent @Four Seasons Hotels and Resorts

Role Description

The Guest Recognition Specialist (GRS) is an integral role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. This global focus positions Four Seasons as the brand that knows our guests best and is the leader for delivering exceptional guest experiences through personalized recognition that is meaningful, valued, and consistent. As a dual role with the Reservations Sales Agent (GRS as primary), the Reservations Sales Agent is responsible for all room reservations aspects from group to individual travelers.

Remote – Location Dependent – Eligible to be performed from CO, FL, IL, NC, NM, TX.

What you will do

• Responsible for guest profile management on property, pre-arrivals and non-guest profiles while upholding data privacy to the highest standards.
• Performs Guest Recognition Specialist duties in reviewing all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden, minimum of 2 days prior to arrival.
• Champions profile management and coordinates with the relevant departments to ensure guest essentials and preferences are met.
• Captures sales from incoming reservations calls and coordinates details of each reservation.
• Reviews glitches and Medallia Surveys to ensure essentials and preferences are up to date in Golden accordingly.
• Runs appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP.
• Performs and follows up on all extra tasks, actions and responsibilities assigned by the Director of Reservations. Has the ability to be a Public Ambassador for Four Seasons Hotels.

Qualifications

• Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed.
• This position requires independent judgement and discretion on decision making and managing confidential property information.
• Well organized and able to prioritize in a busy environment.
• Adaptable and able to learn new skills and tasks efficiently.
• History of working in a team environment and developing working relationships.
• Ability to sell and convert reservation inquiries.
• Open to constructive feedback.
• Remote position (location dependent).
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

Requirements

• Hourly Wage is: $21.91 plus incentives.
• Winter Season Lifestyle Benefit.
• Merchant Pass Available.
• 401k participation with company matching program.
• Benefits: Medical, Dental and Life Insurance.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours

• This is a full-time position.
• The ideal candidate must be willing to work flexible hours and days of the week to support the essential functions of the department and division.