[Hiring] Guest Operations Specialist @Extenteam Client Roles

Role Description

We’re looking for a Guest Operations Specialist for a Property management company client of ours. You'll be responsible for managing guest communications from pre-arrival through post-departure, ensuring five-star service delivery and maintaining operational excellence behind the scenes. This role is key to guest satisfaction, retention, and positive review generation.

Qualifications

• Native-level written and verbal English (5/5 on internal assessments)
• 2+ years in short-term rental guest services, reservations, or front office/hospitality roles
• High attention to detail and multitasking in fast-paced environments
• Self-motivated and comfortable working remotely with minimal supervision
• Strong problem-solving skills and customer-first mindset

Requirements

• Experience with PMS platforms (Guesty preferred, Track, or similar)
• Skilled with booking platforms like Airbnb, VRBO, Booking.com
• Proficiency in Microsoft Excel and Google Workspace tools
• Ability to quickly learn and adapt to new tools and workflows
• Must be available for shifts that support guests across multiple time zones (including evenings/weekends/holidays as needed)
• Occasional emergency response outside core working hours may be required
• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Benefits

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.