[Hiring] Guest Experience Liaison @Yates Travel

Role Description

This entry level opportunity is ideal for someone who enjoys connecting with people, loves chatting about destinations and experiences, and wants the freedom to work remotely—or anywhere with a stable internet connection. No previous background is necessary. What matters most is enthusiasm, curiosity, and a desire to learn.

• Offer warm, supportive customer assistance through phone, email, and messaging
• Help clients explore and reserve travel options such as cruises, resorts, flights, and vacation packages
• Go over itineraries, payment timelines, and travel documents with customers
• Look up destinations, promotions, and travel choices that match client needs
• Resolve simple booking or account concerns
• Keep communication clear and consistent throughout the planning process
• Use travel platforms, booking tools, and customer service best practices

Qualifications

• A positive, upbeat, people first attitude
• Strong communication skills with a friendly, professional tone
• Basic computer knowledge and comfort learning new systems
• Good organization and attention to detail
• A genuine passion for travel and helping others
• No prior experience required

Benefits

• Fully remote work with flexible scheduling
• Beginner friendly
• Access to travel discounts, perks, and industry opportunities
• Competitive commission structure