[Hiring] Guest Experience & Communications Specialist @airhosted GmbH

Role Description

Airhosted is a premier, Swiss-based short-term rental management company. We provide high-end property management services across Switzerland, ensuring that every guest experience reflects the quality, precision, and hospitality our country is known for. We are looking for a dedicated professional to join our team and uphold these standards for our international guests.

The Schedule: The "Swiss Lifestyle" Shift

• Unique, concentrated schedule allowing for a consistent 3-day weekend (Thursday, Friday, and Saturday off).
• Fixed Shift: Sunday to Wednesday at start, can change later.
• Hours: 08:00 – 18:00 Swiss Time (CET/CEST).
• Total: 40 hours per week (4 days x 10 hours).
• Flexibility: Occasional coverage for teammates (vacation/sickness) is highly appreciated and rewarded with additional pay.

The Role

• Primary point of contact for guests during your shift, acting as the "voice" of our Swiss properties.
• 95% Digital Communication: Managing all guest interactions via Guesty (unified inbox for Airbnb, Booking.com, etc.).
• 5% Voice Support: Handling our emergency line for urgent issues (e.g., lockouts or maintenance) with a calm, professional demeanor.
• Problem Solving: Efficiently resolving guest inquiries and de-escalating issues to ensure 5-star reviews.
• Coordination: Working closely with our local Swiss on-site teams to ensure maintenance and cleaning are perfectly timed.

Qualifications

• English Mastery: Your English must be flawless—professional, warm, and highly effective at de-escalation.
• Short Term Rental Knowhow: Previous experience with Airbnb & Co is a must. Knowledge with Guesty is beneficial.
• Technical Reliability: A high-speed internet connection is a must. Internet redundancy is mandatory (e.g., a backup UPS or mobile hotspot) to ensure zero downtime.
• Hospitality Professional: You stay cool under pressure and treat every guest with the "Swiss Standard" of service—polite, efficient, and proactive.

Benefits

• Full-Time Position: A stable, long-term career opportunity.
• Paid Time Off: 10 days of paid leave per year (equivalent to 8 shifts / 80 hours).
• Performance Bonus: We reward those who over-deliver. Excellence in guest satisfaction can earn you an annual bonus of approximately one month’s salary.

How to Apply

We value precision and attention to detail. To apply, please complete our mandatory application questionnaire.