[Hiring] Guest Care Executive @Host & Stay

Role Description

As a Guest Care Executive, you will spend each day working to capture the hearts of our guests. With a genuine passion for service and problem resolution, you will be working within a team of people who thrive from making a positive difference. You will grasp every opportunity to make someone’s day, have a positive outlook, and love a reason to help others.

• Help customers book their holidays, providing them with all the information they need from the time of booking right up to when they go on holiday.
• Support customers if something isn’t quite right whilst they are on holiday, along with investigating and resolving customer complaints.
• Engage with customers through multiple channels including telephone, email, live chat, and social media.
• Handle high volumes of inbound and outbound calls confidently.
• Work within a supportive team environment to handle all customer queries.
• Exceed customers’ expectations and deliver an exceptional customer experience.

Qualifications

• Fluent in English.
• Proficient English writing skills.
• Ability to present information confidently at all levels.
• Previous experience in a Customer Service Role, preferably in a Call Centre Environment.
• Strong decision-making skills.

Requirements

• Excel at multi-tasking, organization, and time management.
• Great administrative skills.
• Computer literate and able to learn new digital platforms and systems quickly and effectively.
• Ability to empathize with the customer and understand their circumstances.
• Ability to remain calm under pressure, especially during busy periods.
• Personable demeanor.

Benefits

• Full-time position (37.5 hours per week), working 5 days over 7 (including weekends).
• Variety of hours through the day and night (UK Times).
• Salary is 220 PHP per hour.
• 26 bonus days per year (holidays prorated depending upon your employment start date), increasing alongside service length.
• 13th Month pay.