[Hiring] Growth Specialist @Zillow

Role Description

This role involves supporting Zillow’s real estate partners in Preferred Markets by helping them adopt Zillow tools, follow best practices, and implement operational processes that drive efficiency and improve consumer experiences.

• Manage a portfolio of new and developing Zillow Premier Agent (ZPA) preferred partners.
• Facilitate onboarding sessions and training for smooth integration of Zillow Home Loans, Follow Up Boss, Zillow Closings, and other platform capabilities.
• Lead consultative discovery conversations to clarify success criteria and connect Zillow solutions to partner-relevant value.
• Provide ongoing partner support using established engagement processes.
• Monitor and encourage consistent partner use of Zillow’s integrated tools to improve efficiency and client service.
• Translate adoption goals into clear action plans, timelines, and success measures.
• Share best practices and provide tailored recommendations using data and partner context.
• Use Salesforce and BI dashboards to track partner activity and key performance metrics.
• Identify and flag areas for improvement and recommend actions grounded in partner reality.
• Coordinate with cross-functional partners to align on handoffs, responsibilities, and timelines.
• Participate in team learning sessions and seek development opportunities.
• Provide timely feedback from partners to improve onboarding materials and internal processes.

Qualifications

• 5+ years of experience in customer success, coaching, account coordination, partner enablement, or related roles.
• Background in real estate, SaaS, or B2B consulting strongly preferred.
• Comfortable delivering presentations and facilitating training.
• Proficient with CRM tools (Salesforce experience preferred) and comfortable learning BI tools like Tableau.
• Strong business and sales acumen: comfortable interpreting funnel and performance metrics.
• Strong communicator who can build relationships and adapt information for different audiences.
• Able to work independently in a field-based role while collaborating cross-functionally.

Requirements

• Strong business and sales acumen: comfortable interpreting funnel and performance metrics, connecting activity to outcomes, and using data to support recommendations.

Benefits

• Competitive base salary.
• Eligible for equity awards based on factors such as experience, performance, and location.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025.
• Included on the PEOPLE Companies That Care® 2025 list.
• Committed to fostering an inclusive, innovative environment with the best employees.