[Hiring] Group Specialist @COLLETTE TRAVEL SERVICE INC

Role Description

Collette is seeking a Group Specialist to join our Client Care Center. This is a remote role.

The Group Specialist is responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. You like working with people. You are someone who can delight with promptness, thoroughness, and accuracy. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! The prime responsibility is to act as a liaison and support existing accounts to maintain and grow revenue to exceed sales objectives of assigned territory.

Primary Functions:

• Serve as the primary point of contact for travel professional group client base to meet customer demands and expectations through inbound/outbound calls.
• Responsible to drive revenue growth and retention of existing accounts.
• Responsible for driving sales by analyzing existing bookings, potential upgrades, and future travel needs.
• Maximize customer relationships and ensure positive interactions at frequent touchpoints while optimizing the customer experience.
• Manage all required touchpoints including promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities.
• Collaborate closely with the Business Development Managers and cross-functionally with multiple internal teams.
• Assist sales relating to existing and/or new orders and actively seek opportunities to close group business.
• Audit account fliers, presentations, documentation parties, air schedules, tour manager requests and sign-ups, adding tours to existing accounts, and other marketing needs.
• Manage customer complaints in a professional manner and offer proactive solutions.
• Manage group block audits and loyalty programs.
• Ensure current knowledge of products, processes, policies, and procedures.

Qualifications

• Team player - we win as a team.
• Able to build constructive and effective relationships, while nurturing them to build an amazing tribe of loyal, excited, passionate fans.
• Demonstrates excellent verbal, written, and interpersonal skills.
• Develops and maintains a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration.
• Knowledge of sales principles: closing skills, negotiation skills, and motivation for sales.
• Demonstrate confidence, a positive attitude and effectively work with others to positively impact level of service.
• Results oriented with proven ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business needs.
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.
• Self-directed with the ability to think independently.
• Ability to manage time and scheduling efficiently.
• Willingness to help team members by sharing knowledge.
• Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal.
• Proactively look for ways to improve internal processes.
• Flexibility to customize approach to meet all types of member communication styles and personalities.
• Willingness to work hard and have fun doing it!
• Bilingual speaking skills a plus.
• Bachelor’s Degree Preferred.

Requirements

• Compensation: The pay range for this position is $19.50 - $22 per hour.

Benefits

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving.
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about.
• Financial Security: 401(k) with company match.
• Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program.
• Career Growth: Tuition reimbursement to help you level up your skills.
• Exclusive travel discounts, incentives, and more!