[Hiring] Group Air Specialist @One10

Role Description

We’re hiring a Remote Group Air Specialist with hands-on experience in Travelport+ GDS to manage group bookings, ticketing, and airline coordination with accuracy and efficiency.

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Travelport+ GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Qualifications

• 4-year degree and/or minimum 3 years travel agency experience preferred
• Travelport+ Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to handle multiple tasks
• Strong attention to detail
• Proficient in Microsoft Office, Excel, and OneNote
• Preferred knowledge of the meeting/group travel industry
• Some travel may be required

Requirements

• Hands-on experience in Travelport+ GDS

Benefits

• Maximum Base Pay: 28.85 USD