[Hiring] Government Move Coordinator - International @JK Moving Services

Role Description

Under the direction of the Director of Government Services, provides service support to military and government transferees. Position interacts with several service areas within the organization, including Customer Service, OPS, International, Claims, and Capital Relocation to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

• Coordinates all military moves from point of shipment acceptance to delivery.
• Updates and completes all data in required military/GSA transportation database systems.
• Communicates with transferee to coordinate move and to ensure the highest level of customer service and satisfaction.
• Cross-trained to assist other Move Supervisors across all division business lines to ensure successful moves and cover position in time of need.
• Collects, tracks, and files all DD1850’s with appropriate Origin Transportation Offices (OTOs).
• Collects, tracks, and files all CSS scoring from DPS to provide data for quality improvement.
• Reports directly to the Government Services Manager on all departmental matters.
• Continuously trains to maintain highest standards on all GSD programs, systems, software, and administrative protocols.
• Adheres to all contractual guidelines.
• Other administrative duties as assigned.

Qualifications

• High School diploma or equivalent.
• Must possess or have the ability to acquire a security clearance.
• Microsoft Office suite or comparable software packages.
• Move management experience.
• Good math skills.
• High attention to detail.
• Excellent customer service skills.

Benefits

• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k).
• Recruitment and customer referral bonuses.
• Company-paid life insurance and accidental death benefits.
• Voluntary protection programs for employees and their families.
• Service recognition programs.
• Safety & performance bonuses.
• Tuition reimbursement and student loan repayment assistance.
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide.
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families.
• Medical and Dependent Care Flexible Spending Accounts (FSAs).
• Health Savings Account (HSA) with employer matching contribution.