[Hiring] Government Move Coordinator @JK Moving Services

Role Description

Under the direction of the Director of Government Services, provides service support to military and government transferees. Position interacts with several service areas within the organization, including Customer Service, OPS, International, Claims, and Capital Relocation to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

Responsibilities

• Communication:
  • Communicates with transferee to ensure the highest level of customer service and satisfaction.
  • Provides timely updates on the shipment status.
  • Proactively identifies and communicates potential problems in a move before they happen.
  • Properly educates transferees on the move process to ensure transferee is aware of the flow of a move.
• Data Integrity:
  • Updates and completes all data in required DOS/GSA transportation database systems.
  • Enters and updates all data into JK systems, and ensures all data is complete and accurate.
  • Can accurately associate move types and methods of travel (International, Interstate, Intrastate, Local) within JK systems and ensure data associated to those types is accurate.
  • Submits and follows up timely on all GSA 3080 submissions.
• Government Supplier Relations:
  • Reviews and understands all requirements, and standards as specified in the HTOS and applicable government tenders and contracts.
  • Understands and is familiar with applicable government tenders and can properly utilize the tools associated with those tenders.
  • Works with and builds relationships with government counselors, to develop strong two-lane communication with government clients.
  • Identifies and assigns vendors to support JK government relocations.
  • Works, and communicates with vendors to ensure move completion and contractual requirements are met.
• Other administrative duties as assigned.

Qualifications

• High School diploma or equivalent.
• Must possess or have the ability to acquire a security clearance.
• Microsoft Office suite or comparable software packages.
• Move management experience.
• Good math skills.
• High attention to detail.
• Excellent customer service skills.

Benefits

• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k).
• Recruitment and customer referral bonuses.
• Company-paid life insurance and accidental death benefits.
• Voluntary protection programs for employees and their families.
• Service recognition programs.
• Safety & performance bonuses.
• Tuition reimbursement and student loan repayment assistance.
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide.
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families.
• Medical and Dependent Care Flexible Spending Accounts (FSAs).
• Health Savings Account (HSA) with employer matching contribution.