[Hiring] Global Customer Success Manager @Esko, a Veralto company

Role Description

Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders.

A Typical Day Looks Like:

• Owning the global post-sale customer journey (onboarding → adoption → retention)
• Leading QBRs / EBRs with executive stakeholders
• Building and executing outcome-based Success Plans
• Driving adoption and aligning to measurable KPIs
• Monitoring customer health and mitigating risks
• Partnering with Sales, Services, Support, and Product
• Elevating customer feedback into product and roadmap discussions

Qualifications

• 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
• Experience managing enterprise/global accounts
• Proven experience leading QBRs / EBRs with executives
• Demonstrated ability to drive cross-functional alignment without authority
• Experience with CRM/CS tools (Salesforce, Gainsight)

Requirements

• Own strategic global relationships with high visibility
• Work remotely while influencing global business outcomes
• Be part of a purpose-driven company under Veralto

Benefits

• Health, dental, vision, and 401(k) with match starting Day 1!
• Flexible working hours in a US Remote environment
• Comprehensive health benefits to support you and your family
• A strategic, high-impact role where you partner with global enterprise customers
• Professional onboarding and continuous learning opportunities
• A highly collaborative, global team environment
• Clear career growth and development pathways

Company Description

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive.

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.