[Hiring] Global Customer Operations Specialist @Ocean Spray Cranberries

Role Description

The Global Customer Operations Specialist supports the execution of the end-to-end order-to-cash process while delivering exceptional service to customers and business partners. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders. The position leverages SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery performance across global markets.

A Day in the Life...

• Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.
• Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.
• Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.
• Coordinate international shipping and customs documentation activities, partnering with International Trade & Customs Compliance, customs brokers, and third-party logistics (3PL) providers to ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance.
• Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements.
• Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.
• Support the maintenance of accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.
• Participate in continuous improvement initiatives, including EDI compliance, root cause analysis and corrective actions.

Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field.
• Experience in customer operations, supply chain, logistics, or related functions.
• Proficiency in SAP S/4HANA or similar ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Requirements

• Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.
• Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.

Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs.
• Health, Dental and Vision insurance.
• Health savings account.
• Flexible spending account.
• Life and accident insurance.
• Employee assistance program.
• Telehealth services.
• 1:1 health coaching.
• Supportive benefits for all the stages of your life.
• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end.
• Short-Term Incentive/Performance bonuses.
• Flexible scheduling options.
• Vacation pay, up to three weeks of time (pro-rated for your first year of employment).
• Holiday pay for 12 holidays.
• Career development and growth opportunities.
• Tuition/Education assistance programs.
• Access to LinkedIn Learning.
• Scholarship programs for children of employees.
• Parental leave.
• Bright Horizons Family Solutions – Back-up care, tutoring, etc.
• Adoption assistance.
• Bereavement leave.
• Up to $300 fitness reimbursement.
• Up to $300 massage reimbursement.
• Employee appreciation events.
• Employee discounts.
• Charitable giving.