[Hiring] German Tech Support @CBT

Role Description

As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support.

• Act as a professional problem solver, finding quick and effective solutions for customers.
• Handle technical inquiries with patience and care, even in high-pressure situations.
• Maintain meticulous records of issues and follow up until full resolution.
• Communicate complex solutions clearly and confidently.

Qualifications

• Native or C1 level in German.
• Fluency in English.
• Comfortable navigating digital tools and explaining technical concepts.
• Stay calm, focused, and professional under pressure.
• Attention to detail to ensure nothing falls through the cracks.
• Previous experience in Customer Service is preferred; sales experience is a plus.

Requirements

• Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00.
• Rotational shifts.
• 2 Days off per week (Sunday + 1 rotational day).

Benefits

• Base Salary: €1,300 per month (paid 14 times per year).
• Performance Bonus: Up to €225 per month (paid 12 times per year).
• Meal Allowance: €7.63 per working day.
• Welcome Bonus: Paid in 12 monthly installments during your first year.
• Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months).
• Relocation Support: We are exceptionally offering relocation assistance for this specific project!