[Hiring] German-Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience.

Key Responsibilities

• Provide prompt, professional, and empathetic customer support to German-speaking subscribers via phone, email, and live chat channels.
• Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security.
• Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance.
• Guide users through platform features, content navigation, personalisation settings, and parental controls.
• Accurately log customer interactions, feedback, and technical issues into the CRM system.
• Escalate complex or unresolved technical and billing issues to the appropriate internal teams.
• Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers.
• Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks.

Qualifications

• Native or fluent German language skills (both spoken and written) — C1 or C2 level proficiency required.
• Valid EU passport or European Economic Area (EEA) residency documentation (mandatory).
• A good working knowledge of English for internal communications and training purposes.
• Previous experience in customer service, technical support, or a client-facing role is advantageous.
• Comfortable working with digital platforms, streaming applications, and consumer electronic devices.
• Excellent communication skills, a patient and customer-centric mindset.

Requirements

• Strong general technical aptitude is highly desirable.
• Ability to manage multiple queries efficiently in a fast-paced remote environment.

Benefits

• Competitive Monthly Salary reflective of your skills, language proficiency, and experience.
• Fully Paid Training provided by industry experts.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and achievement of KPIs.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary.
• Remote Work Flexibility, allowing you to work from home within Greece.
• A vibrant, multicultural, and supportive team environment.
• And Much More — join Mercier Consultancy Group and discover a world of career growth possibilities.

How to Apply

If you are a German-speaking professional with a passion for streaming platforms and a commitment to delivering exceptional customer experiences, we want to hear from you. The German-Speaking Video Streaming Customer Experts position in Greece is one of the most exciting German-speaking jobs currently available through Mercier Consultancy Group, and applications are being reviewed on a rolling basis — so do not delay. Click Apply Now to submit your application and take the first step towards a rewarding international career with Mercier Consultancy Group.