[Hiring] German-Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking German-Speaking Video Streaming Customer Experts to join our dynamic team in Greece. If you are passionate about video streaming services and providing exceptional customer support in German, this is the perfect opportunity for you. You will help ensure a seamless and enjoyable streaming experience for our German-speaking customers by resolving their inquiries and issues professionally and efficiently.

• Deliver high-quality customer service in German via phone, email, and chat, addressing questions related to video streaming platforms.
• Support customers with account management, subscription plans, and basic technical troubleshooting.
• Maintain accurate records of customer interactions using CRM systems.
• Stay informed about new video streaming products, updates, and promotions to provide up-to-date support.
• Work closely with team members to improve service effectiveness and customer satisfaction.
• Identify and escalate complex cases to the appropriate internal departments when necessary.

Qualifications

• Fluency in German (both spoken and written) is mandatory; English proficiency is advantageous.
• Previous experience in customer service, preferably within the video streaming or technology industry.
• Strong communication skills and a customer-focused mindset.
• Basic technical aptitude to assist customers with troubleshooting streaming issues.
• Familiarity with CRM software and digital communication tools.
• Ability to work effectively both independently and as part of a team in Greece.
• Flexibility to work in shifts, including evenings and weekends as needed.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...