[Hiring] German Speaking Reservations Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is seeking a German Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers an exciting opportunity to work in the travel and hospitality sector, providing excellent customer service to German-speaking clients.

• Assist German-speaking customers with accommodation bookings through phone, email, and chat channels.
• Provide accurate information about accommodation options, prices, and Booking.com policies.
• Manage booking changes, cancellations, and special requests efficiently and effectively.
• Resolve customer inquiries and issues promptly to ensure a positive customer experience.
• Maintain detailed and accurate records of customer interactions and bookings within Booking.com's reservation system.
• Collaborate with team members to meet service quality and customer satisfaction goals.

Qualifications

• Fluency in German (both spoken and written) is mandatory; good command of English is an advantage.
• Previous experience in reservations, customer service, or the hospitality industry is preferred.
• Strong communication skills and a customer-focused mindset.
• Ability to utilize online booking platforms and CRM software efficiently.
• Capable of handling stressful situations with professionalism and problem-solving skills.
• Self-motivated and able to work independently as well as collaboratively within a team.

Requirements

• Willingness to work in Greece; relocation assistance may be available.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...